Frequently Asked Questions
PROGRAM & ENROLLMENT
Questions about the Program and Enrollment
Q. What is the GoodDining Program?
A. The GoodDining Program allows members to earn donations for the cause of their choice at thousands of participating restaurants, bars and clubs. It's an easy-to-use program that's totally discreet and allows members to earn donations coast-to-coast when they visit participating restaurants, bars and clubs.
Q. How do I enroll?
A. Enroll online by completing our secure enrollment form. The form includes setting up a GoodDining Login ID and password so that you'll be able to log in to our website and begin earning donations.. Only when you log in with your GoodDining Login ID and password will you be able to view recent transactions, your dining balance and gain access to our full list of participating restaurants, bars and clubs. By providing us with your email address and marketing permission, you will be eligible to earn donations. If you do not provide us with an email address and marketing permission, you will not be eligible to earn donations in the GoodDining program.
Q. What information do I need to provide when I enroll?
A. When you enroll online, you need to provide your name, address, email address, contact phone number, and a credit or debit card number. To complete enrollment online, you must set up your account, which includes creating a GoodDining Login ID and password. Members enrolling must provide a valid, deliverable email address and acknowledge that they will receive information by email regarding the GoodDining Program in order to be eligible to earn donations.
Q. Why do I have to register a credit/debit card with GoodDining Program?
Q. How do I register additional credit/debit cards?
A. You can add or change credit and debit cards, and update any of your other personal membership information by visiting your "My Account Center" located on the Web site. You can register up to 5 credit/debit cards in total.
Q. Why do I need to create a GoodDining Login ID and password?
A. Creating a GoodDining Login ID and Password allows you to log in to our Web site. You must be logged in to see details about when you can earn donations at our participating restaurants, bars and clubs. When you log in, you can also access your personalized and secure "My Account Center" to do the following:
• Update and change your membership information online (name, address, credit/debit card number/expiration date, email address, etc).
• Track your dining rewards.
• Fast-track your search for restaurants, bars and clubs in select locales.
• View the latest updates on new merchants and special promotions.
• Skip the search and get immediate access to favorite restaurants, bars and clubs.
• View restaurant reviews.
Q. When I join, am I automatically eligible to earn donations for dining?
Yes. Completing one easy online enrollment form, which provides us with your email address and marketing permission, will entitle you to begin earning in the GoodDining Program when you visit participating restaurants, bars and clubs. For an overview earning donations see our Membership Chart
Q. Can I choose to stop receiving emails from the GoodDining Program?
Yes, you can unsubscribe or "opt out" of receiving emails at any time by visiting the Profile & Subscription Center
. If you do so, however, your dining transactions will no longer earn donations. Maintaining a valid, deliverable email address and remaining opted in to receiving emails is required to earn donations.
Q. Why did I stop earning donations?
You are required to maintain a valid email address and remain opted in to receive emails in order to earn donations for transactions at participating restaurants, clubs and bars. If your email becomes undeliverable or you opt out of receiving emails then you will no longer earn donations. To check your email address in your Profile or your current Subscription status, visit the Profile & Subscription Center
Q. How does my dining activity get tracked?
A. When you pay your bill for a qualified dine at a participating restaurant, bar or club using a credit/debit card you've registered with us, we track your total transaction amount and award donations based on your current Membership Level, which are automatically deposited into your GoodDining account.
Q. How do I earn the Review Bonus for completing a review?
A. Approximately 3-5 days after you have completed a qualified dining transaction, you will be eligible to complete a review of your experience. You can access the review form either through an email sent to you by GoodDining or visiting the Account Center section of the program website. You have 30 days from the dine date to complete the review, and you will be awarded 1% for each completed review. Please allow 30 days for those donations to be deposited into your GoodDining account.
Q. How do my earned donations get deposited into my GoodDining account?
A. GoodDining tracks your spending, and any donations you earn are automatically deposited into the GoodDining account specified in your profile.
Q. When can I expect any earned donations to be deposited into my GoodDining account?
A. Please allow up to 30 days from the date of your qualified dining transaction for your donations to be deposited into your GoodDining account. Please allow 4-6 weeks for any donations earned through completing reviews to be deposited.
Q. Do I need to let the restaurant know I'm a member of the GoodDining Program?
A. No. The GoodDining Program is a totally discreet way to earn donations, with the following features:
• No ID card to present.
• No special coupon to redeem.
• No membership number to remember.
• No one knows you're using the GoodDining Program.
Q. Is GoodDining.com a secure website?
A. Yes. When you register your credit card or access your account information, you are accessing our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Additionally, all of the customer data we collect is protected against unauthorized access.
Q: The Search function does not seem to be working. Does the site require a special browser or plug-in?
Q. How do I access the GoodDining website to monitor the donations I've earned through the program, view recent transactions and view the most up-to-date listings of participating restaurants?
A. Just log in to access the website. All your past dining transactions can be viewed in "My Account Center" when you log in with your GoodDining Login ID and password.
Q. How do I know if I've opted in to receive emails?
Log in to your Profile & Subscription Center
and check to see that the checkbox in the lower left hand corner of the Email Subscription section is unchecked. If it is not, validate your email address, uncheck the box and click Update.
Q. What type of emails will I be receiving and how often will they come?
A. Approximately once a week you will receive promotional emails from GoodDining that confirm your status in the program, inform you of member favorite restaurants and notify you of restaurants that have entered or left the program. You may also receive administrative emails, such as confirmations of your recent dining transactions.
Q. How do I ensure delivery of GoodDining emails?
Make sure you've provided a working, deliverable email address in your Profile & Subscription Center
and verify that the checkbox in the Email Subscription section is unchecked. This is required to earn donations. Also, to ensure delivery of our messages to your inbox, you can add our address (email@example.com) to your Address Book or Safe Senders List. Finally, make sure your inbox isn't full and is capable of receiving new messages.
Q. How do I change my email subscription status?
A. You can opt in or opt out of promotional email communication by visiting your Profile & Subscription Center. In the Email Subscription section, you can click on the checkbox to opt out of promotional emails, or unclick it to opt in. After making your choice, simply click on the Update button. You will then receive a confirmation email from us letting you know that your account information has been updated. Please note that you can quickly get to your Profile and Subscription Center by clicking on the "unsubscribe" or "modify your email profile" link at the bottom of our emails. Remember that maintaining a valid, deliverable email address and remaining opted in to receiving emails is required to earn donations. If you choose to unsubscribe, your dining transactions will no longer earn donations. Keep in mind that you will continue to receive administrative emails about your account (e.g., benefit confirmation emails) even after you have opted out.
Q. Will I still receive emails if I opt-out?
Q. I opted-out from receiving promotional emails, why am I still receiving them?
A. Please note that our systems require time to update, so it may take up to 10 days before your account fully reflects your opt-out preference.
Q. What happens if my email address becomes undeliverable?
A. If after multiple attempts over many days we are unable to deliver emails to you, we will mark your email address as undeliverable. At that point, you will need to provide us with a new, valid email address if you want to receive emails and have your dining transactions continue to qualify toward earning donations.
Q. What happens if I mark or report a GoodDining email as SPAM?
A. If your mark a GoodDining email as SPAM, we will no longer send any emails to your email address and your dining transactions will no longer qualify toward earning donations.
Q. What do I do if I marked an email as SPAM accidentally?
A. Once you have marked a GoodDining email as SPAM, the only way to change your email status and once again become an Active Member is to provide us with a new email address and opt in to receive emails at that new address.
Q. How can I choose between receiving HTML or text-only emails?
Q. How do the sharing settings work?
A. When you click Connect with Facebook in the Account Center and complete the steps that follow, you allow Facebook to automatically publish your reviews to your Facebook account. It's a great way to share your opinions with friends!
If you've modified your sharing settings but don't want to post a particular review, no problem! Just unclick the "Post my review to Facebook" checkbox on the review page itself.
If you haven't modified your sharing settings, but later decide you'd like to post a particular review, simply click the "Post my review to Facebook" checkbox.
You can delete any review you've posted to Facebook by scrolling over the review on Facebook and clicking Remove.
You may disable your connection with Facebook at any time.